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How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep the lobby secure. This policy explains what we log, where it lives, and how you can request changes or deletion.

Account dataPayment recordsDevice logsCookie useDeletion rights
390k How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Data Requests

If you want a copy of your account data, need to update incorrect details, or want to request deletion, contact us through any of these channels. Include your registered mobile number so we can verify ownership before processing the request.

Live Chat Open the chat icon in the bottom corner of any page and select the privacy option. An agent will verify your mobile number and guide you through the data request or correction process.
Email Support Send your request to the support address listed in the account settings page. Include your registered mobile number and describe what data you need copied, corrected or deleted.
Account Settings Sign in and navigate to account settings, then privacy controls. You can download a copy of your transaction history, update contact details, or submit a deletion request directly from that panel.
DATA PRACTICES

How We Protect and Retain Your Information

We apply standard security measures to account and payment data, limit internal access to staff who need it for account verification or support, and archive closed-account records according to regulatory retention rules before final deletion.

Encryption in Transit

All pages and API calls use SSL so account credentials, bKash, Nagad and Rocket payment instructions, and session tokens are encrypted between your device and our servers. We do not store wallet PINs or card CVVs.

Cookie Management

We use session cookies to keep you signed in and functional cookies to remember your language and game-category preferences. You can clear cookies from your browser settings; doing so will sign you out and reset preferences.

Data Retention

Active account records remain accessible in your profile. When you close an account, transaction logs are archived for the period required by payment processors and then permanently deleted. Marketing preferences are removed immediately.

Third-Party Sharing

We share transaction confirmation data with payment processors to verify bKash, Nagad and Rocket deposits and withdrawals. Game studios receive anonymous session identifiers for play history but no personally identifiable account details.

Privacy Policy Questions

We collect your mobile number, chosen username, and password. When you add a payment method, we log the wallet account number for bKash, Nagad or Rocket so we can route deposits and withdrawals correctly.

Yes. Sign in, go to account settings, then privacy controls, and select download my data. You will receive a file containing your registration details, transaction history, session logs and game preferences within 48 hours.

Transaction logs are archived for the retention period required by payment processors and regulators, typically one to three years depending on jurisdiction. After that period, records are permanently deleted and cannot be recovered.

Game studios receive anonymous session tokens so they can log play history, but we do not send your name, mobile number or payment details. We do not sell identifiable data to advertisers or third-party marketing platforms.

We use session cookies to keep you signed in and functional cookies to remember language and game preferences. You can disable cookies in your browser, but doing so will sign you out and require re-entry of preferences each visit.

Contact support via live chat or email with your registered mobile number. An agent will verify your identity, close the account, and schedule all records for deletion after the mandatory retention period set by payment processors and regulators expires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.